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Heating Controls


Heating Controls


Heating Controls
e-Learning Applications from British Gas
Central Heating System Controls



Price for single license: £149.95 + Vat (one off payment)
To enquire about multiple license cost, please click here



A new and award-winning training programme essential to all domestic Gas Engineers

  • Over 4 hours of high calibre training
  • Tried and tested
  • Highly cost effective
  • Innovative and fun
  • Virtual reality game-based
This training programme will test your fault finding skills. The programme is designed for newly trained Gas Engineers, requiring on-going support and guidance, and established Gas Engineers in need of a refresher course. It can be run in a classroom format or individually.


A new and stimulating way to learn

The programme combines the presentation and explanation of technical and legislative information with six fault-finding exercises.

The latest visual technology, more commonly found in computer games, ensures total concentration. Using the latest in 3D animation, graphics, video clips and sound, you are transported into the Real World Environment (RWE) of a typical home. It is up to you to decide on your approach and how to fix the problem. You can visit different parts of the property, use an electrical test meter to test components, replace components, refer to the manual and even talk to the customer.

This course brings theory to life – in a safe environment.


Improve your skill and customer satisfaction levels

After completing this programme Gas Engineers in the field will:
  • Have a greater understanding of central heating system controls
  • Avoid unnecessary and costly replacement of controls and components
  • Be more knowledgeable at finding faults
  • Provide better customer care
"This training package is a million miles ahead of any other computer-based training I have ever seen or used."

Scott Melvin
Technical Training Engineer, British Gas


Key Elements of Central Heating System Controls


Module 1

An introduction to the programme and how to navigate around it using the on-screen tools. It takes just a couple of minutes to master.


Module 2

This section covers an in-depth look at Wiring and Controls and takes around 25 minutes to complete. The key elements in this section include:
  • The main characteristics and key components of central heating system controls (including Twin Two-Port and Mid-Position Valve Systems)
  • The main operating principles of central heating system controls
  • An explanation of controls and components as part of the whole central heating system
  • Identifying faults in a central heating system

Real-life scenarios

A methodical approach to fault -finding is recommended and this is fully explored via six Real World Environment (RWE) customer exercises; these closely replicate real-life situations typically experienced by most domestic Gas Engineers.

At the end of each exercise trainees will receive instant feedback. A feedback sheet with ticks and crosses against relevant tasks gives an indication of the trainees performance in the particular scenario.

For optimum learning repeat the programme as often as needed – for no additional cost.

"The content of this course is excellent - not only is it technically accurate but the live scenarios, involving testing components and analysing the results, are exactly as they would be for real systems."

Dave Kiely
Technical Training Engineer, British Gas


Minimum/Recommended Specifications

  • Windows XP
    Windows Vista is not supported
  • 1GHz Processor
  • 512 MB RAM
  • 600 MB Free Hard Disk Space
  • 3D Hardware Accelerated Graphics Controller
  • OpenGL Support with 64 MB Memory
  • CD Drive
  • Sound Card
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