e-Learning Applications from British Gas
Fault Finding on High Efficiency Appliances
Price for single license: £149.95 + Vat (one off payment)
To enquire about multiple license cost, please click here
The latest visual technology, more commonly found in computer games, ensures total concentration. Using the latest in 3D animation, graphics, video clips and sound, you are transported into the Real World Environment (RWE) of a typical home. It is up to you to decide on your approach and how to fix the problem. You can visit different parts of the property, use a multimeter to test the boiler, replace components, refer to the manual and even talk to the customer.
This course brings theory to life – in a safe environment.
Module 1
An introduction to the programme and how to navigate around it using the on-screen tools. It takes just a couple of minutes to master.
Module 2
This section covers an in-depth look at high efficiency appliances and takes around 25 minutes to complete. The key elements in this section include:
Real-life scenarios
A methodical approach to fault -finding is recommended and this is fully explored via eight Real World Environment (RWE) customer exercises; these closely replicate real-life situations typically experienced by most domestic Gas Engineers.
At the end of each exercise trainees will receive instant feedback. A scorecard gives a rating for their approach and accuracy.
For optimum learning repeat the programme as often as needed – for no additional cost
Fault Finding on High Efficiency Appliances
Price for single license: £149.95 + Vat (one off payment)
To enquire about multiple license cost, please click here
A new and award-winning training programme essential to all domestic Gas Engineers
- Over 4 hours of high calibre training
- Tried and tested
- Highly cost effective
- Innovative and fun
- Virtual reality game-based
A new and stimulating way to learn
The programme combines the presentation and explanation of technical and legislative information with eight fault-finding exercises.The latest visual technology, more commonly found in computer games, ensures total concentration. Using the latest in 3D animation, graphics, video clips and sound, you are transported into the Real World Environment (RWE) of a typical home. It is up to you to decide on your approach and how to fix the problem. You can visit different parts of the property, use a multimeter to test the boiler, replace components, refer to the manual and even talk to the customer.
This course brings theory to life – in a safe environment.
Improve your skill and customer satisfaction levels
After completing this programme Gas Engineers in the field will:- Have a greater understanding of appliance operation
- Avoid unnecessary and costly replacement of parts
- Be more knowledgeable at finding faults
- Provide better customer care
"This training package is a million miles ahead of any other computer-based training I have ever seen or used."
Scott Melvin
Technical Training Engineer, British Gas
Scott Melvin
Technical Training Engineer, British Gas
Key Elements of Fault Finding on High Efficiency Appliances
Module 1
An introduction to the programme and how to navigate around it using the on-screen tools. It takes just a couple of minutes to master.
Module 2
This section covers an in-depth look at high efficiency appliances and takes around 25 minutes to complete. The key elements in this section include:
- The main characteristics and types of high efficiency appliances are outlined
- The main operating principles of high efficiency appliances
- Explanation of key terminology
- The differences between high efficiency and conventional appliances
Real-life scenarios
A methodical approach to fault -finding is recommended and this is fully explored via eight Real World Environment (RWE) customer exercises; these closely replicate real-life situations typically experienced by most domestic Gas Engineers.
At the end of each exercise trainees will receive instant feedback. A scorecard gives a rating for their approach and accuracy.
For optimum learning repeat the programme as often as needed – for no additional cost
"The content of this course is excellent - not only is it technically accurate but the live scenarios, involving testing components and analysing the results, are exactly as they would be for a real boiler."
Dave Kiely
Technical Training Engineer, British Gas
Dave Kiely
Technical Training Engineer, British Gas
Minimum/Recommended Specifications
- Windows XP
Windows Vista is not supported - 1GHz Processor
- 256 MB RAM
- 800 MB Free Hard Disk Space
- 3D Hardware Accelerated Graphics Controller
- OpenGL Support with 64 MB Memory
- CD Drive
- Sound Card
- Adobe Reader 7.0
